Refund policy

Our Commitment

At The Ice Bath Co., we take pride in delivering high-quality Ice Baths and Saunas designed to support your wellness journey. If for any reason your order arrives damaged, we are here to help.

Damaged Items

If your parcel arrives damaged, you are eligible for a full refund or replacement. To process your request, please contact us at support@theicebath.co within 7 days of receiving the item. Be sure to include your order number, a description of the issue, and clear photos of the damage.

Eligibility

Refunds are only offered for products that arrive damaged. All other sales are considered final due to the nature and size of our products.

Refund Process

Once your refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping Coverage

We currently ship across the United Kingdom and select European countries. If you have questions about delivery to your region, feel free to contact us before placing your order.

Need Help?

For any questions or concerns regarding your order or our refund policy, don’t hesitate to reach out to us at support@theicebath.co.